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Data Sheets, E-Books, Guides, Articles, and White Papers.

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  • Features
  • Data Sheets
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Pinned
System Requirements

Is your environment ready to install the Tracker Suite? Use our System Requirements page to find out.

Readiness Check
Tracker 2016 Features

List of new features found in Tracker 2016.

Features
PhaseWare Tracker Beyond

Description, screenshots, features, and benefits of using Tracker Beyond.

Data Sheet
PhaseWare Event Engine

Description, features, and benefits of using the powerful automation tool: The Event Engine.

Data Sheet
PhaseWare Self-Service Center [SSC]

Description, screenshots, features, and benefits of using our customer self-service online portal.

Data Sheet
PhaseWare SSC: Smart Selection

Smart selection is the SSC's automated ticket creation process for faster response times. Download to learn more.

Data Sheet
PhaseWare SSC: Screen Capture

SSC includes a powerful screen capture feature. Download to learn more about this useful feature.

Data Sheet
Raising Forums

The three most important rules to maintaining working forums for your customers.

Article
8 Strategies to Improve Customer Service

Improve your customer service with these 8 smart strategies.

Article
Why a Small Software Company is a Good Choice
Article
Knowledge bases and the role of self service in CRM
Article
PhaseWare Streamlines Marketing and Doubles Organic Traffic with HubSpot (video)
Article
First-Call Resolution (FCR): Customer Service Super Metric

Learn to properly measure and determine FCR impact on your support center and your business as a whole.

eBook
Multichannel Support

Learn to integrate voice, e-mail, web, and chat into your customer service strategy.

eBook
Automation Not Mechanization.

Automate steps between open and close to gain efficiency, reduce cost, and improve customer satisfaction.

eBook
Give Customers the Gift of Chat

Live Chat is like email on steroids or a phone call using text. Get the most out of it with this visual infographic/eBook.

eBook
Choosing the Right Complaint Management Solution

Learn to handle complaints quickly and efficiently with powerful software.

Solution Guide
Choosing the Right Customer Service & Support Solution

Make certain you have an established set of tools to organize, track, and measure customer support services.

Solution Guide
Choosing the Right Knowledge Management Solution

Learn more about the tools for: workflow management, content collaboration, reporting and more.

Solution Guide
Choosing the Right Issue Tracking Software

Your need is clear: you have customers and/ or employees to support, and you need an established set of tools to organize, track, and measure.

Solution Guide
Choosing the Right Help Desk Solution

Get the tools to support your employees and measure productivity.

Solution Guide
Multichannel Customer Support

Phone, e-mail, chat, web portal and more.

White Paper
Implementing SLAs

Learn more about PhaseWare's SLA features inside of Tracker.

White Paper
Implementing Live Chat

Implementation guide for PhaseWare's integrated SSC chat module for instant support.

White Paper
The Advantages Of Visual Reporting

With visual reporting you can really get the message through to the people who need it most. Download our white paper to learn more.

White Paper
Customer Feedback Management Guide

In this guide customer feedback is detailed and analyzed to provide a comprehensive of view of how to invoke the buyer’s voice.

White Paper
Cultivating Customer Loyalty
PhaseWare Guide

There is always room for improvement, and a company’s attention could not be more aptly placed than a focus on improving customer loyalty.

White Paper
Automated Customer Service

Take care of your customer while your support solution takes care of business.

White Paper
The Best of Both Worlds

Gain flexibility through multiple models of software delivery.

White Paper
The Comprehensive B2B Customer Support Guide

Learn the differences between B2B and B2C, get the tools and tips you need for successful B2B customer support.

White Paper
Case Study: ATG

This study shows the process ATG went through to realize their goals in a short period of time.

Case Study
Case Study: Dexter-Chaney

This study illustrates the process Dexter + Chaney went through to realize a savings of 225 hours and 350 deflected calls per month.

Case Study
FEATURES
FEATURES
  • Customize & Configure
  • Advanced Reporting
  • Live Chat
  • Visual WorkFlows
  • Customer Management
  • SLA Management
SOLUTIONS
SOLUTIONS
  • Customer Service & Support
  • Complaint Management
  • Knowledge Management
  • Help Desk Management
  • Issue Tracking
  • Mortgage Solution
PRODUCTS
PRODUCTS
  • Tracker Beyond
  • Tracker Desktop
  • Tracker Mobile
  • Self Service Center
  • SSC Mobile
  • Event Engine
Free Online Demo

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