Get a 360 degree view of your customer.
With Tracker you get a 360-degree view of customer and contact information. Always know who your customer is and all touch-points with your organization.
Gain operational efficiency from having fast access to customer information. Tracker makes it fast to search for customers/contacts using various criteria.
Get notified when top-tier customers need attention. Never let a customer down by using Alerts and Notifications to keep your team on track.
A customer or contact can be found using almost any information within the Tracker system: name, customer ID, serial number, region, or any other identifier. This creates a flexible and simple way to call up a customer record.
Information within Tracker can be archived at any level desired: by individual location, by contact, by product or component, or by entire customer record. Archive and maintain information the way your organization demands.
Tracker enhances information handling for larger customers with multiple locations. It simplifies the activation of upgrades, maintenance of multiple sites, and tracking of multiple products within a customer record.
Manage all forms of customer information: contacts, assets, products, service packages, maintenance agreements, e-mail lists and so on.
Instantly access customer information, including contacts, incidents, billing, licensing, purchase history, and SLAs using configurable screens.
Improve billing accuracy, track and analyze billing as well as support packages using configurable built-in dashboards + widgets and report capabilities.
Add Unlimited Products and Assets There is no limit to the number of products or purchases associated with a customer; each can be tracked by license number, serial number, or activation key. Each product can even be broken down into components and the components stored as a master list allowing easy import and customization to each customer.