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Complaint Management

Turn complaints into valuable feedback and keep your brand strong.

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Download PhaseWare's Complaint Management Guide to learn more about our solution. *guide will be sent to your e-mail

PhaseWare's complaint management software solution offers an adaptable, responsive, and easy-to-use platform for tracking, organizing, and resolving customer complaints. Ideal for all manner of customer-focused organizations.

Integrated

Integrated

PhaseWare is an integrated software system. A single interface covers the entire complaint management lifecycle from ticket submission and escalation to resolution and analysis.

Workflow Automation

Workflow Automation

Configurable workflows and customizable business rules allow you to create easy-to-follow, consistent processes while enforcing compliance to standard procedures.

Feature Rich

Feature Rich

PhaseWare’s features focus on the specific needs of the complaint from the simple request for information to complex issues requiring two-way communication management. Every step and interaction is tracked, timed, and classified until the issue is resolved with multiple opportunities of providing status and feedback to the customer.

Versatility

Versatile

PhaseWare's feature filled complaint software was built with versatility in mind. PhaseWare will help your organization whether your customers are retail and online shoppers, patients, constituents, members, voters, teachers, students, parents, parishioners, passengers, donors, or employees.

The PhaseWare Solution

The PhaseWare Solution

PhaseWare’s complaint management software solution will help your organization manage, monitor, and measure communications with your customer communities, enabling you to stay on top on pressing issues regardless of volume, and regularly monitor the performance of the group responsible for handling your complaints.

Knowledge Management

Knowledge Management

Natural-language search provides a ranked list of potential solutions from a variety of sources—FAQs, articles, stored responses, and previous cases — when opening a new case.

Complete View

Complete View

Robust customer or case histories, including past activity by product, customer, classification, or other key data points better prepare agents to serve individual customer needs.

With a full-featured solution based on the PhaseWare Tracker product suite, PhaseWare offers an integrated software solution comprising the following elements:

Task Processing

Task Processing

Capture, classify, and assign complaints to the right department to streamline complaint management and ensure timely resolution.

Data and Reporting

Reporting

Aggregated customer and complaint data provides a foundation to analyze and identify potential product or service improvements.

Improving Resolution Times

Multichannel

Track and manage customer complaints through multiple channels, including voice, e-mail, and chat.

PhaseWare complaint management solutions will help align your people, processes, and information to better serve the needs of your customer communities, while helping your organization remain helpful, relevant, and engaged.

Want to see our complaint management solution in action?

Don’t wait. Request a demo to see how our software can help your customer support workflow.

Have questions? Click Here to contact us and ask.

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FEATURES
FEATURES
  • Customize & Configure
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SOLUTIONS
SOLUTIONS
  • Customer Service & Support
  • Complaint Management
  • Knowledge Management
  • Help Desk Management
  • Issue Tracking
  • Mortgage Solution
PRODUCTS
PRODUCTS
  • Tracker Beyond
  • Tracker Desktop
  • Tracker Mobile
  • Self Service Center
  • SSC Mobile
  • Event Engine
Start My Free Trial

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