Features and benefits.
All your billing information is centralized in one place within the Tracker application. This allows for better data availability for when complex billing issues arise.
Dynamic and faster access to your billing information via configurable application screens. See only the fields you want to see and add custom fields to better suit your solution.
Tracker’s cumulative billing reports give you complete information on combined billing activity, including support package overages and billable incidents with the click of a button.
You can set up program support packages to reflect customer billing for service agreements on a per-incident or hourly basis. You can set up packages to include a fixed number of incidents or hours each month or year. You can also create packages that include unlimited support for a given period.
Tracking how much support a customer has used is easy with on-screen updates on the incident and customer information screens. You’ll also receive alerts when customer support packages are coming up for renewal. Any support a customer receives after a support package has lapsed is listed clearly as unbilled.
Tracker lets you flag an incident that’s billable because it falls outside of a standard support agreement. Then you can bill the item on a flat rate or hourly rate — and even set a minimum charge. You can also flag a courtesy call or other incidents that shouldn’t be charged against a support package.