Tracker Beyond is the latest PhaseWare product. Fueled by the latest technologies like HTML 5, Beyond is the best way to track issues, complaints, and stay up to date with your customer support systems whether in the office or on the go.
HTML 5: Tracker beyond utilizes the latest web technologies like HTML 5 to provide an advanced user experience in the browser without the need for plugins. Supports all major browsers.
API: With the Tracker Beyond API, you can write your own code to access and manipulate data in Tracker. Utilizing a REST-style API will enable you to make the most out of your tailored solution using Tracker Beyond.
SCREEN DESIGNER: Take control of every screen in Tracker Beyond by using PhaseWare's Screen Designer. This simple tool gives you the power to customize the layout of the application's screens.
Running on your favorite browser, Tracker OnDemand provides functionality like Tracker Desktop in a Microsoft Silverlight application. Simply log in and get started.
EASY: With Tracker OnDemand there is no need for a PC installation. OnDemand runs on the web. Don’t be fooled by its platform, Tracker OnDemand has all the raw horsepower of Tracker Desktop in a convenient and easy to use package that is native to the online world.
DASHBOARDS: Real-time feedback on your support activity. Dashboards are easily set up and can display information in several colorful, graphical ways. They are also functional in that they are updated every 60 seconds and you can always drill down to the underlying data.
POWER SEARCHING: Ease of finding information is a cornerstone of the application. From powerful ad hoc searching to a self-building knowledge base to a full text search engine that can drill into your complete repository of ticket or customer information.
The initial product from PhaseWare built on Microsoft’s Windows Client technology. It brought a fresh and powerful solution to Customer Support in 2006. Today’s Version 8.0 is managing customer support for many leading technology and IT organizations.
CUSTOMER SUPPORT: The most efficient tool for capturing, tracking and resolving customer issues. Providing strong feedback on support goals and customer activity with Alerts & Escalations; Real-time Dashboards; Ad hoc searching; and reporting.
BUSINESS RULES ENGINE: Event Engine will take action automatically – from communicating changes to the support team, the customer or third parties; to monitoring trends or thresholds; to distributing reports; to watching response commitments – you are only limited by your imagination.
SELF SERVICE CENTER: The customer facing portal. Promoting self-help through a user friendly interface and making information readily available. Provides a simple ticket submission and a screen capture. Your clients will feel more empowered using your products with a 24/7 access to information.
Take the power of Tracker on the go. Perform major Tracker functions on your mobile device directly from your favorite mobile web browser.
MOBILE POWER: Tracker Mobile takes the power of Tracker on the go. Keep up with your customer support system on your mobile device. Retrieve contact information, scan incidents, review severities and read journal entries from anywhere.
HASSLE FREE: Forget about stores and markets. There is no required download for Tracker Mobile. Simply point your mobile browser to the application and you are ready to go. Easy, fast, and reliable.
UP TO DATE: We understand how important it is for businesses to keep up with their customers. With Tracker Mobile you don't have to be at the office in order to check in on high priority issues, close out incidents, or find responsible agents.