| KEY BENEFITS |
- Creates increased visibility into trends in customer information, product issues, and resolution timelines
- Offers more efficient tracking and management of incidents, workflows, and billing
- Raises the bar in SLA compliance capability
- Allows a quick initial launch with high adaptation rates
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PhaseWare Tracker is a powerful, affordable customer support and help desk application built on Microsoft industry standards. Tracker is ideal for externally facing customer service and support groups, internal help desks supporting assets in outlying locations or offices, and businesses with complex products and services that require ongoing customer interaction.
Whether you have 3 representatives or 300, Tracker has made available sophisticated tools that were once affordable only for Fortune 1000 companies.
To help you create a unique customer experience, Tracker lets you:
- View detailed customer information with the click of a button.
- Efficiently manage incidents, trouble tickets, and work orders.
- Determine historical trends and analyze recurring issues .
- Provide rapid service completion and trouble resolution.
- Track service level agreements.
Tracker is available in both licensed and hosted models for even greater financial flexibility.