Tracker OnDemand = Tracker + Delivery Over the Web
|KEY BENEFITS |
Give us a Test Drive. Here are the keys!
You get the same great benefits of Tracker plus the freedom from additional IT infrastructure investment.
- No need for additional IT investment means more money saved for your business.
- Simple to use; agents can begin to use the service on the first day of implementation.
- Keep an eye on trends in customer information, product issues, and resolution timelines.
- Efficiently track and manage incident tickets, workflow, and billing.
- Raise the bar in SLA compliance monitoring.
- Forget about waiting for the page to update; our application quickly updates information without reloading the entire screen.
- Open and work with multiple windows; acts just like the desktop version.
- Easily customize screens with Screen Designer. No coding, no programming, no problem.
- No more toggling between multiple applications during a call.
With Tracker OnDemand to help you create a unique customer experience, you can:
- View detailed customer information with the click of a button.
- Efficiently manage incidents, trouble tickets, and work orders through the dashboard and reports.
- Determine trends and analyze recurring issues in real time.
- Provide rapid service completion and trouble resolution.
- Track service level agreements.