The initial product from PhaseWare built on Microsoft’s Windows Client technology. It brought a fresh and powerful solution to Customer Support in 2006. Today’s Version 8.0 is managing customer support for many leading technology and IT organizations.
The most efficient way to capture, track, and resolve customer issues. PhaseWare customer support provides strong feedback on support goals and customer activity using thorough reporting, real-time Dashboards, ad hoc searching, and customizable Alerts & Escalations.
Event Engine takes automatic action when you need it. Use this powerful tool to distribute reports, watch response commitments, monitor trends or thresholds, and communicate to any of your contacts – be it a team member, a customer or even a third party.
The customer facing portal. Promoting self-help through a user friendly interface and making information readily available. Provides a simple ticket submission and a screen capture. Your clients will feel more empowered using your products with a 24/7 access to information.
Running on your favorite browser, Tracker OnDemand provides functionality like Tracker Desktop in a Microsoft Silverlight application. Simply log in and get started. Due to the fact that Silverlight no longer works with newer versions of Chrome browser, Tracker OnDemand will only be supported until the end of 2016. For the best web solution, learn more about our newest product Tracker Beyond.
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