PhaseWare's Tracker includes everything you need to automate, organize, and optimize your customer service and support from a single platform. So you spend less time managing your business and more time growing it.
Here are some of our new features highlighted:
| Outlook Integration |
You don't need to abandon the email client you use for the rest of your business. Create tickets from email and create email for customers using the Outlook interface. |
| Customer Client/Child Customers |
Collaborate with your vendors to provide complete customer support. Incidents and issues submitted by or on behalf of your customers can be made available to the vendor. |
| Incident Parties |
Extreme Collaboration. Share incidents and issues with any partner, subcontractor or vendor, anytime, and track their work, notes and status in real time. |
| More new features... |
- Go beyond rich text with the enhanced HTML editor. Bring the power of the word processer to your knowledge base articles and emails.
- Junk attachments such as logo images can be eliminated from journal entries created from email. Saves on storage and increases page load speed.
- Globally managed saved searches can be published to multiple Tracker users simultaneously rather than updating individual user accounts.
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PhaseWare continues to add great new features to our already powerful Customer Service and Support Software. Tracker enables you to streamline customer service and support by combining:
- customer management
- incident management
- knowledge management
- service level agreement (SLA) management
- and self service
...into one package
Interact with your customers via multichannel initiatives including phone, web, email, and live chat. Support them using Tracker Desktop (on-premise and hosted), web-based Tracker OnDemand, and Tracker Mobile.