PhaseWare Self Service Center

Self Service Center

Customer Support 24/7/365

Customer support 24/7/365

Day or night, today’s customer demands attention. With PhaseWare’s SSC you can deliver what the customer needs whether you are operating or not

Incident Deflection

Incident deflection

Allow customers to search knowledgebases, solutions, downloads, forums, notices, incidents, and FAQs to resolve their own issues

Self Administration

Self-administration

Enable customers to execute their own reports and manage company information such as updating contacts or managing licenses and files


Online Updates and Downloads

Online updates and downloads

Software updates and document downloads available when the customer wants them. No need for them to wait until opertaion hours.

Publish Information

Publish information

Send notifications with published information or make documentation available to specific customers or to entire groups

User Submitted Issues

User submitted issues

With the SSC, your customers don’t have to wait to let you know their issues. They can submit and track tickets online



Don’t settle for cookie-cutter, off-the-shelf products. With PhaseWare, your SSC can match your brand look and feel. Ask us about our customization guides and designer-branding solutions to get your SSC looking the way you want it.

Example Icon Packs

Click on a color to customize the SSC below


RESET

Submit incident tickets and check status of existing trouble tickets

Search knowledgebase, solutions, downloads, forums, notices, incidents, and FAQs

Engage customers and offer crowdsourcing and peer support through forums and communities

Retrieve document and software downloads

Receive customized notifications

Subscribe to knowledgebase topics and rate articles

Through the same self-service portal, support managers and executives can view location-specific or companywide trouble ticket information and reports—instantly





Click Here to Request a FREE Live Demo