| KEY BENEFITS |
- Help customers help themselves
- Reduce service handling times and deflect interactions
- Increase first call and zero call resolution
- Offer 24/7 customer support without increading head count
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Self Service Center is a secure web portal that enables your customers and employees to:
- Log trouble tickets
- Check the status of existing trouble tickets
- Search the knowledgebase, solutions, downloads, forums, notices, incidents, and FAQs
- Engage and collaborate with others through forums and communities
- Retrieve downloads of documents and software
- Receive notifications of changes
- Subscribe to information on the portal for notification of new articles addressing the topic of interest.
Through the same self service portal, support managers and executives can view location-specific or companywide trouble ticket information and reports—instantly.
Self Service Center provides your customers with another channel that is a convenient, easy way to submit tickets and receive up-to-date information anytime. Today's customer demands it.