| KEY BENEFITS |
- Offer 24/7/365 customer support
- Offer a service channel preferred by many customers
- Reduce service handling times and call volume
- Publish information for specific customers
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Self Service Center is a secure web portal that enables your customers and employees to:
- Submit incident tickets
- Check status of existing trouble tickets
- Search knowledgebase, solutions, downloads, forums, notices, incidents, and FAQs
- Engage with others through forums and communities
- Retrieve document and software downloads
- Receive notifications of changes
- Subscription notification of new articles about a topic of interest.
Through the same self service portal, support managers and executives can view location-specific or companywide trouble ticket information and reports—instantly.
Self Service Center provides your customers with another channel that is a convenient, easy way to submit tickets and receive up-to-date information anytime. Today's customer demands it.