Retargeter Self Service Center, Community Forum Management, Knowledge Base Access

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Customer Quotes

"PhaseWare has made a significant contribution to the support staffs of our customer base. I’ve attempted to let some of them speak to specific points in this response, but I would also be happy to let you speak first hand to PhaseWare clients"

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Self Service Center: 24/7 Customer Support

Key Benefits

  • Customer Support Presence 24/7/365
    Today’s customer demands it
  • Incident Deflection
    Allow customers to search knowledgebases, solutions, downloads, forums, notices, incidents, and FAQs to resolve their own issues.
  • Self-Administration
    Enable customers to execute their own reports and manage company information such as updating contacts or managing licenses and files.
  • Online Software Updates and File Downloads
    Available when the customer wants them.
  • Publish Information and Documentation 
    Send notifications or make documentation available to specific customers or to entire groups

 

Self Service Center is a secure web portal that enables your customers and employees to:

 

Key Features

  • Submit incident tickets and check status of existing trouble tickets
  • Search knowledgebase, solutions, downloads, forums, notices, incidents, and FAQs 
  • Engage customers and offer crowdsourcing and peer support through forums and communities
  • Retrieve document and software downloads
  • Receive customized notifications
  • Subscribe to knowledgebase topics and rate articles
  • Through the same self-service portal, support managers and executives can view location-specific or companywide trouble ticket information and reports—instantly