Retargeter Live Chat Customer Support Software

Resources

Customer Quotes

" Support and their customer service is excellent. Overall this has helped our company a lot. Most of our tech calls can't be deflected although we are deflecting some, however what has helped us the most is the tracking and organization of support tickets." -Ryan, Hands On Technology inc."


More Resources

Live Chat: More Ways to Connect to More Customers

Key Benefits

  • Increases Productivity
    Create tickets directly from chat. Complete integration with the Incident Management System.
  • Decreases Wait Times
    Provide specialized chat channels to cover specific products or topics.
  • Improves Resolution Time
    Send files and suggested knowledge base articles through chat. 

 

                    

Live Chat is another customer support channel customers demand. Live Chat customer support retains the real-time, one-on-one interaction of the phone with the text capture of email.

For those customers with hearing loss, Live Chat offers a channel for real time support with distinct advantages over TTY, TDD, phone relay, or email.

Live Chat also gives you the ability to bring together a geographically distributed workforce for team resolution processes. Organically Build Knowledgebase by adding content to the knowledgebase directly from chat. Or allow single CSR interaction with multiple customers.

Key Features

  • Chat Manager for customized channel setup.
  • Chat window integrated into Tracker application; no need to toggle back and forth
  • Upload capability from the Self Service Center.
  • Team can view and discuss an incident in real time.