Configurable B2B Customer Support Software For Your Business

Tracker Product Suite is the completely configurable customer support software solution designed for and loved by technology and software companies.

Free Online Demo
customer-support-configuration

100% Customizable to Meet Your Unique Business Needs

Simple or complex needs. Out-of-the-box 90% solution—we help you with the last 10%. Our Tracker product can be the pinnacle of your customer support success.

hosted-and-cloud-installation

Flexible Deployment: PhaseWare Cloud or On-Site

The PhaseWare Customer Support Platform can be installed in the cloud or on-site. This allows you to have complete control over your customer support system.

the-best-customer-support-team

Exceptional People Delivering Exceptional Products and Services

The PhaseWare Team is there to get you up and running in days, not months. It is easy to get in touch with us. Customers love PhaseWare, because we always say YES!

Top Features

Powerful Dashboards

Dashboards pull data from every area of the business and create powerful reporting tools and visual aids to ensure that the information is clearly readable and applicable instantaneously to each agent. Dig deeper with various widgets and drill-downs.

dashboards-top-feature
visual-workflows-top-feature

Visual WorkFlows

Create Visual WorkFlows to automate various tasks and alerts. Encourage a smooth flow as the number of incidents increase. Use a simple drag-and-drop designer to mold your WorkFlow in any way you see fit. A straight forward visual interface with no coding necessary.

Instant Alerts

Set escalation alerts so you will know if a ticket is taking the next step toward becoming a bigger issue. Set up notifications in the form of e-mail, native mobile OS notifications, popup window, calendar integration, and even text message.

alerts-top-feature

More Features

  • email-integration

    E-Mail Integration

  • live-chat

    Live Chat

  • knowledge-base

    Knowledge Base

  • integrations

    Integrations

  • sla-support

    SLA Support

  • multichannel-support

    Multichannel Support

Our Customers

dexter-chaney

Strategic impact is huge! The Self Service Center - we have had customers ask us for years and years - they report a bug to us and from their perspective, it just falls into this big black hole. They don't know the status of it and with the Self Service Center, they can look up their incident....we have it set up so that they can see the status of the problem incident.......It's just huge!

Michele Dietzel

Software Support / Dexter + Chaney
1
2
3
4
5

Our Customers

Strategic impact is huge! The Self Service Center - we have had customers ask us for years and years - they report a bug to us and from their perspective, it just falls into this big black hole. They don't know the status of it and with the Self Service Center, they can look up their incident....we have it set up so that they can see the status of the problem incident.......It's just huge!

Michele Dietzel

Software Support / Dexter + Chaney
1
2
3
4
5

Tracker's average rating for support is 4.7 out of 5.0
-Capterra.com, as of 9/15/17

Our Products

tracker-spotlight

Tracker

Issue tracking, complaint management, CRM, SLA compliance, process management, knowledge management and more.

ssc-spotlight

Self Service Center

SSC allows your customers to submit tickets, search a knowledge base, solutions, downloads, and forums to resolve their own issues.

event-engine-spotlight

Event Engine

Powerful business rules engine used to automate complex service and support delivery environments.

Start a Free Trial

With a free trial of our solution, you can see how our various products work together to create one seamless experience for your customer service and support teams.

Start My Free Trial

No Credit Card Required

tracker-beyond-trial

Sales and Info.:
214-440-3921
info@phaseware.com

Support:
866-838-4789
Self Service Center

PhaseWare
1700 N. Redbud Blvd, Suite 190
McKinney, Texas 75069

Start My Free Trial