| KEY BENEFITS |
- Centralized Incident Management and Information Access & Availability
- Service Quality improvements through performance SLAs tracking
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- Operational Efficiencies from dynamic access to Incident Management
- Productivity gains through Workflow processes
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The first step in customer service is knowing your customers inside and out—and having every piece of information organized and at your fingertips. Tracker gives your team the in-depth knowledge they need to understand customer concerns and resolve issues quickly and efficiently
Key Features:
- Incident Management & Tracking Customer Incident Tickets: All Customer touch points from Incident Origin to resolution to Closure
- Workflow management through Incident Workflow Templates
- Group Similar Incidents into an Incident Project either public or personal.
- Clone an incident to easily split out different issues and create new incidents for them.
- Manage incidents through Quick Incidents, Incident Projects & Incident Classification
- Real-time monitoring and tracking of SLAs and open incidents using Dashboards