Key Benefits
- Centralized Incident Management and Information Access & Availability
- Service Quality improvements through performance SLAs tracking
- Operational Efficiencies from dynamic access to Incident Management
- Productivity gains through Workflow processes
The first step in customer service is knowing your customers inside and out—and having every piece of information organized and at your fingertips. Tracker gives your team the in-depth knowledge they need to understand customer concerns and resolve issues quickly and efficiently
Key Features:
- Incident Management & Tracking Customer Incident Tickets: All Customer touch points from Incident Origin to resolution to Closure
- Workflow management through Incident Workflow Templates
- Group Similar Incidents into an Incident Project either public or personal
- Clone an incident to easily split out different issues and create new incidents for them
- Manage incidents through Quick Incidents, Incident Projects & Incident Classification
- Real-time monitoring and tracking of SLAs and open incidents using Dashboards