| KEY BENEFITS |
- Notify the right people at the right time for the right task - automatically
- Create automated task lists based on business rules and activity or time thresholds
- Automatically escalate high priority incidents and tickets
- Monitor critical customer issues in real time
- Allow nothing to fall through the cracks
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PhaseWare Event Engine provides powerful business rule automation for complex service and support delivery environments.
Event Engine integrates with PhaseWare Tracker for incident management automation and email process automation. Event Engine will automatically spawn actions based on customized thresholds and predefined business rules.
Key Features:
- Automated escalation of high-priority incidents
- Automated management of trouble ticket tasks
- Automated creation, update, and closure of issues
- Automated notification (alert) for impending SLA violation
- Automated report generation for problem ticket activities
- Automated email response
Today’s customer service environments rely on automated service desk workflow to improve operational efficiency and service cycle time. Event Engine helps you increase support desk productivity and reduce errors.