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PhaseWare Customer Support Management and Help Desk Management Software Affordable. Easy to Use. Completely Integrated.
We cover the entire cycle of trouble ticket resolution from incident submission and issue escalation to SLA compliance and knowledge management.
Enables customers to help themselves, reducing handling times. Customers and employees can log tickets, search the knowlegebase, participate in Live Chat, User Forums, and more.
PhaseWare Live Chat provides visitors with immediate assistance. Answer support-related questions-while customers are still on your site.
PhaseWare Tracker is a powerful, affordable customer support and help desk application.
Customizable & Flexible Customer Support Software enables you to make the application fit your exact needs.
Event Engine enables real-time notification of business critical events.
PhaseWare Customer Support Software is Ease to Use making it possible for short training cycles so that your agents can be productive fast.
Tracker with Live Chat
Customer Support Software - Tracker v4.0 Released.
Press Release
The PhaseWare Files Blog
The Declaration of Customer Service Independence!
Thursday, Jul 2, 2009
Creating Blockbuster Customer Experiences Create a Blockbuster Support Agent Experience. Step 3: Data Use
Monday, Jun 29, 2009
Creating Blockbuster Customer Experiences Create a Blockbuster Support Agent Experience. Step 2: Legacy Systems
Thursday, Jun 25, 2009
Service Solutions
Customer Service Software
Increase customer satisfaction
Quickly provide incident status
Enforce service level compliance
Provide multi-channel communication
Help Desk Software
Streamline your internal service processes
Manage workflow efficiently
Automate help desk operations
Provide self service to create operations that are lean but not mean
Customer Self-Service
Create a repository of verified solutions and best practice
Increase first call resolution rates
Deflect calls with customer-accessible knowledge base search
Increase service desk productivity
Testimonial
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