Simple or complex needs. Out-of-the-box 90% solution—we help you with the last 10%. Our Tracker product can be the pinnacle of your customer support success.
The PhaseWare Customer Support Platform can be installed in the cloud or on-site. This allows you to have complete control over your customer support system.
The PhaseWare Team is there to get you up and running in days, not months. It is easy to get in touch with us. Customers love PhaseWare, because we always say YES!
Dashboards pull data from every area of the business and create powerful reporting tools and visual aids to ensure that the information is clearly readable and applicable instantaneously to each agent. Dig deeper with various widgets and drill-downs.
Create Visual WorkFlows to automate various tasks and alerts. Encourage a smooth flow as the number of incidents increase. Use a simple drag-and-drop designer to mold your WorkFlow in any way you see fit. A straight forward visual interface with no coding necessary.
Set escalation alerts so you will know if a ticket is taking the next step toward becoming a bigger issue. Set up notifications in the form of e-mail, native mobile OS notifications, popup window, calendar integration, and even text message.
Of all the metrics that your company spends its time on, how much focus is spent with customer loyalty?
Multichannel customer support is the only feasible option for your company. The current market demands...
PhaseWare Tracker 2016 has been updated with new features including concurrent user pools, support for SSC Mobile and more.
With visual reporting you can really get the message through to the people who need it most. Download our white paper to learn more.
Issue tracking, complaint management, CRM, SLA compliance, process management, knowledge management and more.
SSC allows your customers to submit tickets, search a knowledge base, solutions, downloads, and forums to resolve their own issues.
Powerful business rules engine used to automate complex service and support delivery environments.