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WHY CHOOSE
PhaseWare?

PhaseWare is a fully configurable customer service and support solution that offers top-notch features to increase productivity, improve first call resolution rates, and expand visibility of performance metrics with enhanced tools.

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WHY PHASEWARE?

PhaseWare's Customer Support Team

PhaseWare's Support Team

The PhaseWare team has the best interest in the customer’s success. We strive for a 100% referenceable customer base.

PhaseWare Technology

PhaseWare’s Technology

Our single tenant platform is over 12 years old and can be installed on-site or hosted in the PhaseWare Cloud.

PhaseWare Software Pricing

PhaseWare’s Price

$49 per agent per month for a complete solution, unlimited events, live chat, enterprise reports, and more.

FULLY MOBILE CUSTOMER
SELF-SERVICE

SSC Mobile is PhaseWare's customer self-service mobile app meant for your customers. Allow them to enjoy the power of your Self Service Center from anywhere with just a tap. SSC Mobile is a native iOS and Android app.

SSC Mobile on iOS

ROBUST FEATURES

All the features you need to enhance your customer support environment. From e-mail integration for effortless ticket creation, to workflows that can be configured using a visual workflow designer. Get the features you need to achieve your goals.

e-mail integrations

E-Mail Integration

Create tickets from e-mails effortlessly and automatically by using our e-mail integration feature.

multichannel support

Multichannel Support

Take care of your customers using any channel. Be it phone, e-mail, live chat, or web submission.

full kb integration

Full KB Integration

E-Mail response, inline ticket search, auto recommendations in web ticket submissions.

comprehensive workflows

Comprehensive Workflows

PhaseWare offers both Traditional and Visual workflows. Easy to set up and automated for less maintenance.

sla support

SLA Support

You can monitor and configure your SLAs. Set up unlimited support packages, and run reports to stay on track.

full search capabilities

Full Search Capabilities

Search for incidents, contacts, customers, KB articles, solutions, etc. All from a simple interface.

PRODUCT SHOWCASE

Our products are built with configurability in mind. From our web-based products like Tracker Beyond and Tracker Mobile. To our native apps like the Self Service Center mobile app for iOS and Android. Check out our products below.

SSC Mobile Notifications on Apple Watch

CUSTOMER FEEDBACK

“Product works exactly as described. Have not experienced a single hiccup during training/implementation and go live. Support and training has been excellent. 30+ years of rolling out I/T projects and this has been one of the easiest implementations I have experienced.” - John from American Art Clay Co Inc

FULLY CONFIGURABLE

Screen Designer

Customize most windows and screens using a simple drag-and-drop tool called Screen Designer. Add fields, change colors, rearrange items, create custom fields and drop downs and much more.

configurable solution

Easily add/remove drop down items. Create custom drop downs. Set drop down defaults to pre-populate certain fields.

configurable solution

Color-code customer status and customer standing. Add/remove incident statuses from the options.

configurable solution

Create new source types for incidents and journal entries. Rearrange items to your specifications.

Automation

PhaseWare Event Engine is a powerful business rules engine for complex service and support delivery environments. Event Engine will automatically initiate actions based on customized thresholds and predefined business rules.

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LEARN MORE

If you are looking for a solution that can be fully configured to your needs. A feature set to help you achieve your customer support and service goals. A company with smart technologies, and an approachable customer support team. Then PhaseWare is the perfect solution for you.

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FEATURES
FEATURES
  • Live Chat
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SOLUTIONS
SOLUTIONS
  • Customer Service & Support
  • Complaint Management
  • Knowledge Management
  • Help Desk Management
  • Our Solution
PRODUCTS
PRODUCTS
  • Tracker Beyond
  • Tracker Desktop
  • Tracker Mobile
  • Self Service Center
  • Event Engine
Free Online Demo

Sales & Info.: 866-390-3492 info@phaseware.com
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Pricing

Support: 866-838-4789
Self Service Center

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