PhaseWare is a fully configurable customer service and support solution that offers top-notch features to increase productivity, improve first call resolution rates, and expand visibility of performance metrics with enhanced tools.
The PhaseWare team has the best interest in the customer’s success. We strive for a 100% referenceable customer base.
Our single tenant platform is over 12 years old and can be installed on-site or hosted in the PhaseWare Cloud.
$49 per agent per month for a complete solution, unlimited events, live chat, enterprise reports, and more.
SSC Mobile is PhaseWare's customer self-service mobile app meant for your customers. Allow them to enjoy the power of your Self Service Center from anywhere with just a tap. SSC Mobile is a native iOS and Android app.
All the features you need to enhance your customer support environment. From e-mail integration for effortless ticket creation, to workflows that can be configured using a visual workflow designer. Get the features you need to achieve your goals.
Create tickets from e-mails effortlessly and automatically by using our e-mail integration feature.
Take care of your customers using any channel. Be it phone, e-mail, live chat, or web submission.
E-Mail response, inline ticket search, auto recommendations in web ticket submissions.
PhaseWare offers both Traditional and Visual workflows. Easy to set up and automated for less maintenance.
You can monitor and configure your SLAs. Set up unlimited support packages, and run reports to stay on track.
Search for incidents, contacts, customers, KB articles, solutions, etc. All from a simple interface.
Our products are built with configurability in mind. From our web-based products like Tracker Beyond and Tracker Mobile. To our native apps like the Self Service Center mobile app for iOS and Android. Check out our products below.
“Product works exactly as described. Have not experienced a single hiccup during training/implementation and go live. Support and training has been excellent. 30+ years of rolling out I/T projects and this has been one of the easiest implementations I have experienced.” - John from American Art Clay Co Inc
Customize most windows and screens using a simple drag-and-drop tool called Screen Designer. Add fields, change colors, rearrange items, create custom fields and drop downs and much more.
Easily add/remove drop down items. Create custom drop downs. Set drop down defaults to pre-populate certain fields.
Color-code customer status and customer standing. Add/remove incident statuses from the options.
Create new source types for incidents and journal entries. Rearrange items to your specifications.
PhaseWare Event Engine is a powerful business rules engine for complex service and support delivery environments. Event Engine will automatically initiate actions based on customized thresholds and predefined business rules.