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The Right Solution

A solution for a wide variety of needs.

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The PhaseWare suite of products is the ideal solution for:

Customer Service/Support

Customer Service/Support

PhaseWare provides the most efficient, affordable, and scalable customer service/support management software in the industry. With PhaseWare customer support software, you can automate and track all phases of the service desk life-cycle from incident submission to resolution while reducing the cost of operations. Learn More

Help Desk

Help Desk

The key driver of PhaseWare's help desk management solution is automation of incident management. Our solution tracks the entire incident life-cycle including resolution and closure of trouble tickets. Additional self-service options with knowledge management capability increase the QoS for end-users while decreasing the load on the help desk. Learn More

Complaint Management

Complaint Management

PhaseWare’s features focus on the specific needs of the complaint from the simple request for information to complex issues requiring two-way communication. Every step and interaction is tracked, timed, and classified until the issue is resolved with multiple opportunities of providing status and feedback to the customer. Learn More

Knowledge Management

Knowledge Management

PhaseWare’s knowledge management solutions empower customers and service professionals with a comprehensive repository of customer information and issue solutions. With a rich set of self-service features including natural language search and result ranking capability, PhaseWare's knowledge management software promises true service differentiation. Learn More

Regulatory Compliance Management

Regulatory Compliance Management

The ability to maintain easily created and retrievable records is key to regulatory audits and compliance with standards. Quick turnaround is mandatory when questions arise about quality of the data within the EMR/EHR software. PhaseWare provides an ideal solution focused on the need for accurate and complete records. Learn More

Knowledge Management

Issue Tracking

PhaseWare’s issue tracking solution will improve your agents' productivity and performance by providing a single interface for managing all user information, prioritizing cases, documenting case histories, researching solutions, managing tasks and alerts, escalating cases, and monitoring performance. Learn More

Knowledge Management

Mortgage Solution

Use PhaseWare’s mortgage solution to close the gap between e-mail and your LOS. Use simple tools that will improve on your company’s communication, follow-through, and workflow management. Increase efficiency, visibility, and automation with a completely configurable solution that works for you. Learn More

PhaseWare Tracker

TRACKER

Manage incidents, customers, contacts, and knowledge base. Interact with customers and contacts via e-mail, web, phone, or live chat. Learn More

PhaseWare Event Engine

EVENT ENGINE

Automate incident changes, e-mail, SMS, alerts, reporting, customer updates, and other processes. Manage outgoing and incoming e-mail and more. Learn More

PhaseWare Self Service Center

SELF SERVICE CENTER

Provide a customer web portal where your contacts can submit incidents, interact with agents, view FAQs, solutions, forums, documents, and more. Learn More

Don’t wait. Request a demo to see how our features
can help your customer support workflow.

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Have questions? Click Here to contact us and ask.

FEATURES
FEATURES
  • Customize & Configure
  • Advanced Reporting
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  • Visual WorkFlows
  • Customer Management
  • SLA Management
SOLUTIONS
SOLUTIONS
  • Customer Service & Support
  • Complaint Management
  • Knowledge Management
  • Help Desk Management
  • Issue Tracking
  • Mortgage Solution
PRODUCTS
PRODUCTS
  • Tracker Beyond
  • Tracker Desktop
  • Tracker Mobile
  • Self Service Center
  • SSC Mobile
  • Event Engine
Start My Free Trial

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