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Fully Configurable

Video Demo Sign-Up

Sign up for a free video demo of our solution and see how PhaseWare can work for you and your team.

Your video demo will include a showcase of our flagship products: Tracker Beyond and The Self Service Center.

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PhaseWare's Top Features

Showcase of PhaseWare's top features at your disposal. The best features to increase FCR rates, lower cost, and improve overall customer satisfaction.

Alerts & Notifications
Alerts & Notifications
Automated alert & notification messages to keep your support team on track.
E-Mail Integration
E-Mail Integration
Turn your inbox into a task-tracking system by creating incidents via E-mail.
Dashboards + Widgets
Dashboards + Widgets
Real-time performance management using visual reporting.
Live Chat
Live Chat
Real-time, one-on-one interaction with the ability to capture the conversation.

A Fully Configurable Solution

PhaseWare’s products are fully configurable to fit your exact needs. Take a look at some of the configuration options below.

Terminology
Terminology
Tracker can be configured to use your terminology to reflect terms used in your your business (Tickets, Agents, etc.)
Screen Designer
Screen Designer
Modify multiple screens and on-screen panels to include the information you team needs on a daily basis.
Business Rules
Business Rules
Configure the Event Engine and match your business rules to how you do business. Notify and escalate based on those rules.
Security
Security
Full control over the security settings for your users and contacts. Keep everything under your control.
SALES & INFO:
866.390.3492
sales@phaseware.com
FEATURES
FEATURES
  • Customize & Configure
  • Advanced Reporting
  • Live Chat
  • Visual WorkFlows
  • Customer Management
  • SLA Management
SOLUTIONS
SOLUTIONS
  • Customer Service & Support
  • Complaint Management
  • Knowledge Management
  • Help Desk Management
  • Issue Tracking
  • Mortgage Solution
PRODUCTS
PRODUCTS
  • Tracker Beyond
  • Tracker Desktop
  • Tracker Mobile
  • Self Service Center
  • SSC Mobile
  • Event Engine
Start My Free Trial

Sales & Info.: 214-440-3921 info@phaseware.com
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Pricing

Support: 866-838-4789
Self Service Center

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