customer service

The Power of Live Chat
Building the best customer service environment for your employees to work in and your customers to interact ...
live chat

Can Your Company Afford to Offer Live Chat?
Offering a multi-channel customer support platform is a lauded strategy to achieving higher levels of ...
multichannel

Top 3 Tips for Click-to-Chat
Providing your customers with a Click-to-Chat channel is quickly becoming one of the favored ways to receive ...
live chat

Why Customers and Customer Support Services Love Live Chat
Some trends don’t stand the test of time, while others catch fire and transcend trendiness to become part of ...
customer management

Customer Service: It's Not What You Said, It's How You Said It
Excelling in Customer Service Part 1 of 3 I’m sure you’ve been told “It’s not what you said; it’s how you ...
customer service

Live Chat Customer Support: Tips on Implementing Live Chat
Usually we think of implementation of a new service as the step that happens directly before launch. But ...
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