customer service trends

Customer Service Trends to Look Out for in 2019
Every year, customer support technology seems to grow by leaps and bounds. This makes sense given that ...
live chat

Which Chat Support Model is Best for Your Company?
As a B2B organization, it’s important you offer your clients multiple channels for finding solutions to their ...
self service

Surviving the Holiday Season with Live Chat Support
As the holiday season draws closer – or is it already here, who can tell anymore - , shoppers all over the ...
knowledge base

The Benefits of Knowledge Base Articles in Live Chat
In recent years, software innovations have revolutionized the way customer solutions are provided. This has ...
live chat

Why Live Chat is Easier for Your Agents and Customers
Businesses today are challenged with offering the proper support channel their customers need to have their ...
live chat

Streamlining Your Live Chat
Offering a live chat feature to your customers is one of the best investments you can make. Many customers ...
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