knowledge base

It’s Time to Move From the Traditional Inbox to Customer Support Software
The reputation of your B2B organization has a lot to do with the quality of customer support you provide. But ...
knowledge base

Understanding the Usefulness of a Customer Knowledge Base
As a B2B organization, it’s important you take strides to increase the level of customer support you provide ...
knowledge base

A Self-Service Channel Should Constantly Change With the Company
If your B2B organization has integrated a self-service portal into your support operation, you have a ...
knowledge base

What is Included in the Ideal Knowledge Base Article?
One of the strongest weapons in your customer support arsenal is a high-quality knowledge base. It helps your ...
quality customer service

The Differences Between the Terms “Customer Success”, “Customer Service” and “Help Desk”
If your business success depends on the type of customer support you provide, it’s important you stay ...
knowledge base

What are the Goals for Tier 0 in Customer Support?
Today, customer support is all about efficiency and versatility. When considering how to improve the quality ...
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