quality customer service

The Differences Between the Terms “Customer Success”, “Customer Service” and “Help Desk”
If your business success depends on the type of customer support you provide, it’s important you stay ...
zero level customer support

What are the Goals for Tier 0 in Customer Support?
Today, customer support is all about efficiency and versatility. When considering how to improve the quality ...
help desk software

How an Online Help Desk Solution can Change Your Company
In today’s day and age, when people need information or assistance with a product, they do not want to wait ...
internal communication

How to Prevent a Silo Mentality Within Your Company
As the overall business landscape, and especially the online one, becomes more competitive, the customer ...
customer expectations

How to Know if Customers are Happy with Your Support Service
As the Internet becomes the world’s largest marketplace and continues to largely replace traditional brick ...
knowledge base

Unlock Agent Potential by Using a Smart Knowledge Base
One of the most popular sayings in business, especially where the technology world is concerned, is the ...
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