internal communication

How to Prevent a Silo Mentality Within Your Company
As the overall business landscape, and especially the online one, becomes more competitive, the customer ...
customer expectations

How to Know if Customers are Happy with Your Support Service
As the Internet becomes the world’s largest marketplace and continues to largely replace traditional brick ...
knowledge base

Unlock Agent Potential by Using a Smart Knowledge Base
One of the most popular sayings in business, especially where the technology world is concerned, is the ...
B2B

3 Tips to Improve B2B Customer Retention
As a company that specializes in providing high quality B2B customer support software, we know firsthand how ...
Live Chat Support

How to See Success with a Live Chat Feature
As far as technological solutions that can rapidly help your business grow go, few are easier to implement ...
knowledge base

The Importance of an Internal Knowledge Base and Training for Agents
One of the most important things a company can do to help its customer service department continually grow, ...
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