customer service

Cutting Back on Call Time
Customer satisfaction has a few layers of important skills that your team will need to master. Ideally, your ...
customer service

Solving Customer Service Issues Efficiently
There are many steps you must take in customer service when solving an issue. You need to be efficient and ...
employee training

A Fresh Take On Excelling At FCR's
In 2012, SupportIndustry.com released a survey which concluded that every time a customer called in to get ...
customer service

The Power of Knowledge: Why a Well-Informed Customer is a Happy One
Providing a full, 360° experience for customers requires a lot of planning, incident management, and ...
customer management

HOW TO: Improve Your First Call Resolution Rates
The number one factor in your customers mind, when it comes to support, is the timing. In recent studies, ...
customer service

The Simple Secret to Customer Satisfaction
The first rule of customer service is to please the customer. It's the bottom line and the top of the list ...
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