customer experience
Why the Customer Relationship is Just as Important as the Product
Sure, as a B2B entity, the quality of your product is fundamental to your success. However, a healthy ...
customer experience
Which Questions Can You Ask Customers to Improve Your Customer Support?
As a B2B organization, client feedback is crucial for continued growth. It’s especially important in the ...
customer satisfaction
The Why and How of Measuring Customer Satisfaction
When you think about customer satisfaction, it seems like it should be pretty cut and dry. Either a customer ...
customer service
Personalizing Your Personnel
The customer service industry has a unique history which has led to today’s state of affairs, where “customer ...
customer service
Ride or Die Buyers: How to Gauge Customer Loyalty
Your company’s success depends upon its customer base. You’ve created a desirable product, you’ve structured ...
customer service
Learning from the Best: Teachers As CSR’s
Everyone provides customer service. The departments all have different names, and sometimes it isn’t even ...
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