customer experience

Why the Customer Relationship is Just as Important as the Product
Sure, as a B2B entity, the quality of your product is fundamental to your success. However, a healthy ...
customer relationship

The Importance of Customer Loyalty in SaaS Companies
When you are in the SaaS, or software as a service industry, it can be very easy to not be worried about the ...
customer experience

Caring About the Customer Service Experience
At PhaseWare’s Global HQ, the coffee maker is in Hoyt’s office. As a result, I often find myself engaged in ...
social CRM

Social Media and CRM
If businesses want to stay ahead of their competition it is important that they understand Customer ...
customer service

Customer Service: You Really are in Good Hands with Allstate
A few months after I graduated from college, I moved out on my own—into the dreaded “real world”. I bought ...
customer support

Customer Service Reps are People Too
Almost everyone complains when they have to call customer service, I know I'm guilty of it. TheOatmeal.com ...
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