ticket deflection

Why Customer Service Teams Should Use Ticket Deflection and Routing
As anyone who works in customer service can tell you, it is not uncommon to be asked questions that are ...
automation

How Automated Alerts Can Help Your Agents Help Your Customers
Understanding what a customer needs and expects is much easier than actually delivering and meeting those ...
automated systems

How to Keep Your Automated Support Personal
Creating a satisfied customer should be the number one goal of any organization. This can be achieved in ...
automation

Issue Tracking: Why Automation is Key
Someone used to examine a letter you mailed through the United States Postal Service every step of the way. ...
ticket tracking

Invest In The Right Customer Service Software
The best way to save money is to spend it. Investing your money in the right product can make all the ...
automation

Amazing Automation Applications
Automating your company systems can be a nice touch for your everyday work life. It’s often viewed as an ...
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