Customer Support Blog by PhaseWare

ticket deflection

As anyone who works in customer service can tell you, it is not uncommon to be asked questions that are ...

automation

Understanding what a customer needs and expects is much easier than actually delivering and meeting those ...

automated systems

Creating a satisfied customer should be the number one goal of any organization. This can be achieved in ...

automation

Someone used to examine a letter you mailed through the United States Postal Service every step of the way. ...

ticket tracking

The best way to save money is to spend it. Investing your money in the right product can make all the ...

automation

Automating your company systems can be a nice touch for your everyday work life. It’s often viewed as an ...

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Customer Support & Excellence Blog