PhaseWare Tracker now has enhanced security options for both application users and contacts (SSC Users). Options include: Password strength and age requirements, encrypted password storage, and locking out accounts after so many failed login attempts. There is also a new dedicated security screen in Tracker Admin where these new settings can be configured.
These new features enhance the following PhaseWare products:
Having streamlined business processes helps your business adjust to the changing demands of your customers. In order to make the process easier, Tracker 2015 introduces a new feature: Visual WorkFlows. With intuitive WorkFlow Designer, WorkFlow Manager, and WorkFlow reporting tools - you can create the ultimate workflow for your customer support team.
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PhaseWare Tracker 2015 has several new enhancements to make your customer support efforts flawless. Journal Types: Tracker users can now add custom journal types for incident journals. Jira Integration: Two-way Jira integration is now built into Tracker. Customer Changes: Tracker now has the ability to keep track of customer changes on the incident screen. In addition, you can now fire events when the customer on an incident changes.
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