PhaseWare is born. We open our doors and celebrate our first day of business. CEO Randall Nelson and President Hoyt Mann begin working on the first version of our ever popular Tracker product. Spirits are high and the work is tough. On to the next year.
Randall Nelson attains our first major customer. Shortly after, more customers start to come on board. 2006 is also our first profitable year in business and the trend is yet to stop with every year since being profitable.
Work begins on our Self Service Center product. SSC becomes the revised and reinvented version of its predecessor named “Concierge”. This is also the year that one of our early customers processes the 1 millionth support ticket! That's 1,000,000.
Randall Nelson is featured in a Business Week article on Veteran-run business (read more on our management page). Also, the first release of the Self Service Center product is released to our customers.
August of 2009, we release the first version of our web-based solution: Tracker OnDemand. This version of Tracker can be used from any web browser running Silverlight and eventually paved the way for our latest product: Tracker Beyond.
Another great year in PhaseWare history. In 2010, PhaseWare brings in many new large customers and continues to grow its presence in the customer support software field. Our products continue to improve with the help of customer feedback.
One of our largest customers exceeds 1,000 support tickets/day on average. That same customer is now at over 2,000 tickets a day. PhaseWare moves to an office space in the First United Bank Building in McKinney, TX. In this same year, we add our 100th customer!
PhaseWare is listed on a United States Federal Government's SAM (System for Award Management) registry after winning a contract with a federal agency. Tracker Beyond goes up on the drawing board and development begins shortly after.
Our first designer joins the team and helps bring a sense of style to our look and feel. PhaseWare undergoes a slight re-branding that would later turn into the full re-branding that has led to the PhaseWare look that exists today.
PhaseWare releases its greatest product yet: Tracker Beyond. This web-based, HTML5 version of Tracker becomes available to select users. The PhaseWare data center is processing 20,000 support tickets a day. PhaseWare moves to larger office space with even more windows!
PhaseWare celebrates 10 years in business! SSC Mobile development begins.
SSC Mobile is released, bringing the power of the Self Service Center to our customers' mobile devices as a native app on iOS and Google Play. Work begins to bring Tracker Mobile to the marketplace.
After months of hard work, PhaseWare releases the hotly anticipated mobile version of Tracker. Tracker Mobile gets rolled out to select customers and later released to the public. The native mobile app brings the power of Tracker to our mobile customers everywhere.
PhaseWare begins rolling out a new set of security features to all our customers as well as a new type of deployment. PhaseWare Secure Cloud is introduced and customers start to hop on board to take advantage of this new, and even more secure solution.
Due to popular customer demand, PhaseWare releases the first version of its Slack integration. This new integration allows customers to create tickets in Tracker via Slack. As the year ends, development takes on the task of improving this feature using customer feedback for the 2020 release!
Our ultimate success has been the ability to serve our customers with great service and fantastic products. We are focusing our efforts on providing our customers with a higher level of customer satisfaction each and every day. The future looks bright and we hope to celebrate more years with even greater success.
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