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Live Chat Knowledge Base Integration

Integrated knowledge base (kb) suggestions in B2B customer support live chat sessions.

With PhaseWare's Tracker and SSC combo, you can offer your customers built-in knowledge base suggestions prior to connecting to a live chat agent.

Organize Your Tickets

B2B Customer Support Live Chat + KB

Deflect incidents based on simple problems by making use of PhaseWare's powerful knowledge base features inside of our optional customer support live chat module. When a customer starts a live chat session, the knowledge base will recommend certain KB articles based on their live chat request information. B2B live chat can be easier than ever with this incident deflection method.


Learn More About Live Chat ›
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If you think PhaseWare would be a good fit for your company or organization, please feel free to contact us. A friendly member of our team is only a click away.

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FEATURES
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SOLUTIONS
SOLUTIONS
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PRODUCTS
PRODUCTS
  • Tracker Beyond
  • Tracker Desktop
  • Tracker Mobile
  • Self Service Center
  • SSC Mobile
  • Event Engine
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