Deflect incidents based on simple problems by making use of PhaseWare's powerful knowledge base features inside of our optional customer support live chat module. When a customer starts a live chat session, the knowledge base will recommend certain KB articles based on their live chat request information. B2B live chat can be easier than ever with this incident deflection method.
If you think PhaseWare would be a good fit for your company or organization, please feel free to contact us. A friendly member of our team is only a click away.
