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Knowledge Base Management

Use knowledge to your advantage.

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Download PhaseWare's Knowledge Base Management Guide to learn more about our solution. *guide will be sent to your e-mail

Use knowledge base software to provide your agents easy access to information, FAQs, product briefs, downloads, peer service, and more. Customer satisfaction and support agent productivity will improve exponentially.

Automation

Automation

PhaseWare allows you to automate your entire support desk system. From e-mail, SMS, alerts, incident updates/changes, incident assignment, and incident closure.

Self Service

Self Service

The Self Service Center gives your customers access to the knowledge base, FAQs, chat, forum, and article publishing features. Customer self-service that is always available.

Differentiate

Differentiate

PhaseWare’s knowledge management solutions empower customers and service professionals with a comprehensive repository of customer information and issue solutions. With a rich set of self-service features including natural language search and result ranking capability, PhaseWare's knowledge management software promises true service differentiation.

Reduced Call Volumes

Reduced call volumes

Self and Peer Service

Self and Peer Service

Call Deflection

Call Deflection

The PhaseWare Solution

The PhaseWare Solution

By providing easy access to information from the knowledge base, FAQs, product briefs, downloads, peer service, and more, customer satisfaction and support agent productivity improves exponentially. The key drivers of PhaseWare's knowledge management solution include support desk automation and self-service options, providing faster service cycle times.

Information

Information

With increasing service complexity and spikes in service request volumes, information and knowledge management are key requirements for today’s service desks solutions.

Peer Service

Peer Service

Give your customers the ability to help each other by utilizing peer-to-peer customer service. Using the Self Service Center's forums facilitate peer interaction in an easy to use format.

As customer support and help desks evolve, self-service with access to a knowledge management system is increasingly the preferred support channel by customers.

Want to see our knowledge management solution in action?

Don’t wait. Request a demo to see how our software can help your customer support workflow.

Have questions? Click Here to contact us and ask.

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FEATURES
FEATURES
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SOLUTIONS
SOLUTIONS
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PRODUCTS
PRODUCTS
  • Tracker Beyond
  • Tracker Desktop
  • Tracker Mobile
  • Self Service Center
  • SSC Mobile
  • Event Engine
Start My Free Trial

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