PhaseWare allows you to automate your entire support desk system. From e-mail, SMS, alerts, incident updates/changes, incident assignment, and incident closure.
PhaseWare’s knowledge management solutions empower customers and service professionals with a comprehensive repository of customer information and issue solutions. With a rich set of self-service features including natural language search and result ranking capability, PhaseWare's knowledge management software promises true service differentiation.
By providing easy access to information from the knowledge base, FAQs, product briefs, downloads, peer service, and more, customer satisfaction and support agent productivity improves exponentially. The key drivers of PhaseWare's knowledge management solution include support desk automation and self-service options, providing faster service cycle times.
With increasing service complexity and spikes in service request volumes, information and knowledge management are key requirements for today’s service desks solutions.
Give your customers the ability to help each other by utilizing peer-to-peer customer service. Using the Self Service Center's forums facilitate peer interaction in an easy to use format.