LOS Collaboration Solution licensing and deployment options.
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In the PhaseWare Cloud deployment, pricing is a monthly subscription fee for the licenses. In the On-Site deployment the pricing is a purchase of the licenses – the licenses are perpetual.
Each support agent using the PhaseWare Cloud deployment requires a license – either a Named License or a Concurrent License. Concurrent Licenses can be shared among several users while Named Licenses can only be used by one agent. PhaseWare requires 1 Named License for administrative purposes.
PhaseWare offers both On-Site and PhaseWare Cloud deployments. On-Site deployments store your data on your servers. You still have access to all the Tracker products (including web-based products). PhaseWare Cloud store data on our secure servers and allow for zero maintenance on your end.