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Internal IT

Configurable internal IT solution with all the features you need.

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Internal IT requires the right features for enhanced productivity and faster resolution rates. Automated processes, searchable knowledge bases, FAQs, and e-mail integration tools will make your team more efficient by using our solution.

Top Features

Automation

Automation

Automatically keep track of the entire incident life cycle - from creation, to updating, to resolution and closure.

Visual WorkFlows

Visual WorkFlows

Our visual WorkFlow designer allows you to design, execute, and manage internal IT practices - no coding required.

e-mail integration

E-Mail Integration

Turning e-mails into tickets is a practical feature that PhaseWare's outlook integration can handle. By turning on incident creation our system will attempt to create a new ticket or update an existing ticket each time a new e-mail enters the system inbox. With the density of internal IT systems, this feature is long sought after.

Knowledge Management

A knowledge base that can be utilized by your IT will greatly increase resolution times. Providing easy access to information from a knowledge base, frequently asked questions, product specifications and guides, useful downloads, peer service, and more, will improve satisfaction rates and support agent efficiency.

Knowledge Management
Automated Routing

Automated Routing

PhaseWare allows you to automatically assign tickets, and associated audit trails, to the most appropriate support agent or department based upon incident properties that you set up. This feature improves organization across the board and paves the way for better FCR rates.

Smart Ticket Management

Smart Ticket Management

View relevant customer history and related solutions for better resolution rates. Clone, group, track, and classify incidents with a click.

Dashboards

Dashboards

Get a real-time visual of performance across your internal IT system with powerful dashboards and configurable data widgets.

Learn more about PhaseWare

If you think PhaseWare would be a good fit for your company or organization, please feel free to contact us. A friendly member of our team is only a click away.

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