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Help Desk Software Features

A complete help desk support ticket system for handling customer questions quickly should include these features.

Free Online Demo

Choosing a simple, efficient and economical help desk software system doesn't have to be difficult. PhaseWare's web-based help desk solution was designed for small to medium-sized businesses with operational expense reduction and quick return on investment (ROI) in mind.

PhaseWare Help Desk Software Top Features:

Advanced Technology

Advanced Technology

Our web-based help desk software product, Tracker Beyond, is fueled by HTML5 and has a powerful API to suit any extended need.

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Real-Time Reporting

Real-Time Reporting

Using advanced features like Dashboards and widgets, our software gives you real-time reporting at any given moment.

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Automated Notifications

Automated Notifications

Set up automated notifications for SLA deadlines, external journal entries, ticket reassignment, and ticket escalation.

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Powerful Ticket Tracking

Powerful Ticket Tracking

The first step to enhancing help desk performance is using a powerful ticket tracking system. With PhaseWare you can classify your tickets with various levels and use the Ticket Manager, Favorite Searches, and Dashboard + Widgets to quickly navigate and analyze tickets as needed. Keeping tickets organized will go a long way in providing more efficient help desk support.


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Searchable Knowledge Base

Searchable Knowledge Base

PhaseWare help desk software provides easy access to information from a powerful knowledge base that can include: FAQs, product briefs, downloads, peer service, and more. Take that a step forward by making the entire knowledge base searchable using advanced search filters to get the right solution every time. Increase FCR and satisfaction by taking full advantage of these features.


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Customer Self Service

Customizable Customer Self-Service

PhaseWare's Help Desk software offers the optional Self Service Center (SSC). SSC is the self-service portal for your customers to submit incidents, find answers to common problems, get downloads, and much more. The SSC is also customizable to match your brand. Make sure your customers have a way to get help 24/7/365.


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One Package

One Package

Whether its incident, problem, or service level management, PhaseWare's Tracker brings all the information required for IT service desk into a single package.

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Return on Investment

ROI

We understand that ROI is important to small businesses. PhaseWare software is a great choice because it is backed by an effective support and consulting service.

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Scalable Help Desk Solution

Scalable

PhaseWare's help desk software solution scales with your service desks and products as they increase in size and number. No need for unnecessary changes.

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Learn more about PhaseWare

If you think PhaseWare would be a good fit for your company or organization, please feel free to contact us. A friendly member of our team is only a click away.

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FEATURES
FEATURES
  • Customize & Configure
  • Advanced Reporting
  • Live Chat
  • Visual WorkFlows
  • Customer Management
  • SLA Management
SOLUTIONS
SOLUTIONS
  • Customer Service & Support
  • Complaint Management
  • Knowledge Management
  • Help Desk Management
  • Issue Tracking
  • Mortgage Solution
PRODUCTS
PRODUCTS
  • Tracker Beyond
  • Tracker Desktop
  • Tracker Mobile
  • Self Service Center
  • SSC Mobile
  • Event Engine
Start My Free Trial

Sales & Info.: 214-440-3921 info@phaseware.com
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Support: 866-838-4789
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