A complete help desk support ticket system for handling customer questions quickly should include these features.
Our web-based help desk software product, Tracker Beyond, is fueled by HTML5 and has a powerful API to suit any extended need.
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Using advanced features like Dashboards and widgets, our software gives you real-time reporting at any given moment.
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Set up automated notifications for SLA deadlines, external journal entries, ticket reassignment, and ticket escalation.
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The first step to enhancing help desk performance is using a powerful ticket tracking system. With PhaseWare you can classify your tickets with various levels and use the Ticket Manager, Favorite Searches, and Dashboard + Widgets to quickly navigate and analyze tickets as needed. Keeping tickets organized will go a long way in providing more efficient help desk support.
PhaseWare help desk software provides easy access to information from a powerful knowledge base that can include: FAQs, product briefs, downloads, peer service, and more. Take that a step forward by making the entire knowledge base searchable using advanced search filters to get the right solution every time. Increase FCR and satisfaction by taking full advantage of these features.
PhaseWare's Help Desk software offers the optional Self Service Center (SSC). SSC is the self-service portal for your customers to submit incidents, find answers to common problems, get downloads, and much more. The SSC is also customizable to match your brand. Make sure your customers have a way to get help 24/7/365.
Whether its incident, problem, or service level management, PhaseWare's Tracker brings all the information required for IT service desk into a single package.
We understand that ROI is important to small businesses. PhaseWare software is a great choice because it is backed by an effective support and consulting service.
PhaseWare's help desk software solution scales with your service desks and products as they increase in size and number. No need for unnecessary changes.
If you think PhaseWare would be a good fit for your company or organization, please feel free to contact us. A friendly member of our team is only a click away.
