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Features

All the features you'll need for successful customer support.

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Why PhaseWare?

PhaseWare's top customer support service features:

Live Chat

Live chat

Live Chat can make life easier for customers and support agents. Add Live Chat as a channel to your customer service arsenal.

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Multichannel Support

Multichannel Support

Put choice back in the customer's hand by integrating voice, e-mail, web, and chat support into your customer service strategy.

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Customer Management

Customer Management

Facilitate resolving customer support issues quickly and efficiently. Manage your customer information with ease.

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Incident Management

Incident Management

Give your team the in-depth knowledge they need to understand customer concerns and resolve issues quickly and efficiently.

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SLA Management

Service Level Agreements

Monitor and configure your SLAs, set up an unlimited number of support packages, and run reports to help you keep track.

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Billing Support

Billing Support

Comprehensive billing support tracking features: from tracking time to improving billing accuracy for your support packages.

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Visual WorkFlows

Visual WorkFlows

Design, Execute and Manage visual WorkFlows to streamline your business processes and improve your QoS.

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Integrations

Integrations

Connect your systems, customer data and customer support teams with our integration tools and easy to use API.

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Mobile and Smartphone support

Mobile + Smartphone Support

Flexible mobile web apps for your agents and powerful native self-service apps for your customers on iOS and Android.

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More Features:

Visual Reporting with Dashboards

Dashboards

Real-time customer support management using visual reporting.


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Visual Reporting with Dashboards

E-Mail Integration

Turn your inbox into a task-tracking system by creating incidents via E-mail.


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Visual Reporting with Dashboards

Alerts/Notifications

Automated alert messages to keep your support team on track.


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Advanced Reporting

Advanced Reporting

Collect support data, export it, and convert the data into advanced reports.


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Customize & Configure

Customize & Configure

Configure, customize and even perfect the product to suit your needs exactly.


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Self-Service

Self-Service

Give your customers help 24/7/365 with these stand out self-service features.


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Ticket Tracking Features

Ticket Tracking Features

Designed to let you get the right information into the right hands, every time.


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Help Desk Features

Help Desk Features

Get the right features for handling customer questions quickly.


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Customer Support Features

Customer Service Features

Enjoy reduced call volumes and increased resolution times.


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Don't see a feature you are looking for? Feel free to browse our features list page for more detailed features. Or feel free to contact us to learn more.

FEATURES
FEATURES
  • Customize & Configure
  • Advanced Reporting
  • Live Chat
  • Visual WorkFlows
  • Customer Management
  • SLA Management
SOLUTIONS
SOLUTIONS
  • Customer Service & Support
  • Complaint Management
  • Knowledge Management
  • Help Desk Management
  • Issue Tracking
  • Mortgage Solution
PRODUCTS
PRODUCTS
  • Tracker Beyond
  • Tracker Desktop
  • Tracker Mobile
  • Self Service Center
  • SSC Mobile
  • Event Engine
Start My Free Trial

Sales & Info.: 214-440-3921 info@phaseware.com
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Pricing

Support: 866-838-4789
Self Service Center

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