• Contact Support
  • Customer Login
PhaseWare
Free Online Demo
  •  Products 
    • Tracker ›
      • Tracker Beyond
      • Tracker Desktop
      • Tracker Mobile
    • Self Service Center ›
      • SSC Mobile
    • Event Engine
  • Features
    • Customize & Configure
    • Advanced Reporting
    • Alerts/Notifications
    • Multichannel Support
    • Ticket Tracking Features
    • Integrations
    • More Features ›
      • E-Mail Integration
      • Incident Management
      • Visual WorkFlows
      • Service Level Agreement (SLA) Management
      • Customer Management
      • Billing-Support Package Tracking
      • Dashboards
      • Live Chat Support
      • Features List
  •  Solutions 
    • Customer Support Management
    • Help Desk Management
    • Complaint Management
    • Knowledge Management
    • Issue Tracking
    • Regulatory Compliance Management
    • Mortgage Solution
    • The Right Solution
  • Industries
    • Software
    • Mortgage
    • Internal IT
  • Pricing
  •  Resources 
    • Blog
    • News
      • Press Releases
    • Videos
    • Downloads
    • FAQs
    • Why PhaseWare?
  •  Company 
    • Management Team
    • Customers
    • Partners
    • Careers
    • Contact Us
Start My Free Trial

Multichannel Support

PhaseWare eBook: It's a Mad, Mad, Mad Multichannel World.

Multichannel Support

Abstract

Why does multichannel matter? By integrating voice, e-mail, web, and chat support into a single customer service strategy, companies are putting choice back in the customer’s hands.

By providing a consistent experience across multiple channels, customers interact on their own terms. The result is increased customer satisfaction and retention with decreased support, marketing, and sales costs. Want to learn more? Download our Free Multichannel eBook by filling out the form on this page. Your download will be sent to the selected E-mail address.

See the PhaseWare Suite in action. Start a Free Trial and take it for a test drive.

FEATURES
FEATURES
  • Customize & Configure
  • Advanced Reporting
  • Live Chat
  • Visual WorkFlows
  • Customer Management
  • SLA Management
SOLUTIONS
SOLUTIONS
  • Customer Service & Support
  • Complaint Management
  • Knowledge Management
  • Help Desk Management
  • Issue Tracking
  • Mortgage Solution
PRODUCTS
PRODUCTS
  • Tracker Beyond
  • Tracker Desktop
  • Tracker Mobile
  • Self Service Center
  • SSC Mobile
  • Event Engine
Start My Free Trial

Sales & Info.: 214-440-3921 info@phaseware.com
Contact Us
Pricing

Support: 866-838-4789
Self Service Center

©2021 PhaseWare, inc. All Rights reserved. | Privacy Policy / GDPR
PhaseWare on Twitter
PhaseWare on Facebook
PhaseWare on LinkedIn
PhaseWare on YouTube
PhaseWare on Instagram