PhaseWare eBook: It's a Mad, Mad, Mad Multichannel World.
Why does multichannel matter? By integrating voice, e-mail, web, and chat support into a single customer service strategy, companies are putting choice back in the customer’s hands.
By providing a consistent experience across multiple channels, customers interact on their own terms. The result is increased customer satisfaction and retention with decreased support, marketing, and sales costs. Want to learn more? Download our Free Multichannel eBook by filling out the form on this page. Your download will be sent to the selected E-mail address.