PhaseWare eBook: Give Customers the Gift of Chat.
Live Chat is like email on steroids or a phone call using text. The users involved are generally responding in real time, using short statements, abbreviations, and other shared shorthand communications. It can be referred to as chat, click-to- chat, online chat, integrated chat, and proactive chat among other designations.
73% of customers are satisfied with their live chat experience, surpassing all other channels. With this type of customer experience at your command, your customer support center can truly excel at providing fast and efficient support every time. Download our Live Chat eBook and learn more about the benefits of using live chat and how it can help your business or organization reach new heights of customer support satisfaction. Your download will be sent to the selected E-mail address.