ATG Case Study: PhaseWare delivers the ideal solution to gain clients and manage the relationships.
ATG had a two-fold challenge. They needed a customer support mechanism to track incoming calls and emails, but they also needed a way to track a customer from the sales prospect phase all the way to a full customer support phase.
Many departments within ATG needed to use the same application so that data was shared within the company. Before PhaseWare, ATG was handling their data manually. With PhaseWare’s Tracker and Event Engine products, ATG has found one dynamic tool that brought the whole company together.
This case study illustrates the process ATG went through to realize their business goals in a short period of time. Download the case study now. Your download will be sent to the selected E-mail address.