What PhaseWare customers are saying.
“Strategic impact is huge! The Self Service Center - we have had customers ask us for years and years - they report a bug to us and from their perspective, it just falls into this big black hole. They don't know the status of it and with the Self Service Center, they can look up their incident....we have it set up so that they can see the status of the problem incident.......It's just huge!”
Dexter + Chaney
“We have utilized PhaseWare on a regional basis, seeing a number of operational improvements in our regional support centers as each has migrated to this platform,” said Pat Vaden. “Beginning with our Mid-America region in July 2006 and adding our Mountain States and Northwest regions, we have seen the benefits of this solution increase synergistically as more regions have been added,” said Vaden. “Utilizing this platform as an enterprise-level solution is the next best step.”
President and CEO
According to American Messaging manager, Steve Miner, the main reason they decided to purchase PhaseWare Tracker was because of the flexibility offered by the program. It was really the only system they considered which could be completely customized to meet their needs and requirements. Miner also estimates implementation of PhaseWare solutions has created a 50% improvement in support staff productivity.
Manager, Technical Customer Support
"The excellent support in automating our customer service and technical support records has been invaluable. PhaseWare fills a definite need for businesses that are positioned for growth and want to combine efficiency and customer service. PhaseWare helps FSR sales, technical support and operations work more efficiently and productively together. PhaseWare Tracker help desk software will be a major factor in FSR’s success, helping us to stay on track with great customer service and technical support."
Leslie Carle Friedrich
Friedrich Software Resources