• Contact Support
  • Customer Login
PhaseWare
Free Online Demo
  •  Products 
    • Tracker ›
      • Tracker Beyond
      • Tracker Desktop
      • Tracker Mobile
    • Self Service Center ›
      • SSC Mobile
    • Event Engine
  • Features
    • Customize & Configure
    • Advanced Reporting
    • Alerts/Notifications
    • Multichannel Support
    • Ticket Tracking Features
    • Integrations
    • More Features ›
      • E-Mail Integration
      • Incident Management
      • Visual WorkFlows
      • Service Level Agreement (SLA) Management
      • Customer Management
      • Billing-Support Package Tracking
      • Dashboards
      • Live Chat Support
      • Features List
  •  Solutions 
    • Customer Support Management
    • Help Desk Management
    • Complaint Management
    • Knowledge Management
    • Issue Tracking
    • Regulatory Compliance Management
    • Mortgage Solution
    • The Right Solution
  • Industries
    • Software
    • Mortgage
    • Internal IT
  • Pricing
  •  Resources 
    • Blog
    • News
      • Press Releases
    • Videos
    • Downloads
    • FAQs
    • Why PhaseWare?
  •  Company 
    • Management Team
    • Customers
    • Partners
    • Careers
    • Contact Us
Start My Free Trial

Customer Support Management

Become a customer support champion by using the best customer support software.

PhaseWare offers a plethora of B2B customer support solutions to address every step in your customer support flow, from a self-service knowledge base platform to support ticket software. Our products scale up and down to your company’s needs, and our award-winning customer support means you always have a team ready to jump in and help if you need assistance.

Automated Service Tracking

Automated Service Tracking

With PhaseWare's Tracker and the Event Engine products you can automate tracking and resolution of customer support problems in order to reduce your service agent's workload.

Self Service

Self Service

The Self Service Center product will give your customers the self service options they deserve with integrated knowledge management for faster resolution times and reduced call volumes.

RCM

RCM

The ability to maintain easily created and retrievable records and compliance with standards. Quick turnaround for when questions arise about the quality of ERM/EHR data.

Dashboards and Reporting

Dashboards and Reporting

Centralize Your Customer Information With PhaseWare's ticket tracking system, your agents can see all information on a ticket in a single place inside the application - no more digging through emails. Robust customer histories, including past activity by product, customer, classification, or other key data points better prepare agents to serve individual customer needs.

Centralized Information

Centralized Information

Using PhaseWare's ticket tracking system, your agents can see all information on a ticket in a single place inside of Tracker. Get more out of customer histories, including past activity by product, customer, classification, or other key data points better prepare agents to serve individual customer needs. The ticket tracking system will make proactive customer support the norm for your business.

Live Chat

Live Chat

When your customers reach out through a live chat window, you can get them the help they need far more quickly and efficiently. Create support tickets directly from chat. Pull links in from relevant knowledge base articles to offer solutions to problems. And serve more customers with decreased wait times. It’s a customer management solution for a new age.

Free Download
Download PhaseWare's Customer Support Guide to learn more about our solution. *guide will be sent to your e-mail
Future Proof

Future Proof

Designed as a future-proof solution with small businesses in mind, PhaseWare's online customer support software provides powerful visual workflow management, mobile customer support solutions, and integration capabilities with third-party extensions and CRM solutions.

Want to see our customer support solution in action?

Don’t wait. Request a demo to see how our software can help your customer support workflow.

Have questions? Click Here to contact us and ask.

Free Online Demo
FEATURES
FEATURES
  • Customize & Configure
  • Advanced Reporting
  • Live Chat
  • Visual WorkFlows
  • Customer Management
  • SLA Management
SOLUTIONS
SOLUTIONS
  • Customer Service & Support
  • Complaint Management
  • Knowledge Management
  • Help Desk Management
  • Issue Tracking
  • Mortgage Solution
PRODUCTS
PRODUCTS
  • Tracker Beyond
  • Tracker Desktop
  • Tracker Mobile
  • Self Service Center
  • SSC Mobile
  • Event Engine
Start My Free Trial

Sales & Info.: 214-440-3921 info@phaseware.com
Contact Us
Pricing

Support: 866-838-4789
Self Service Center

©2021 PhaseWare, inc. All Rights reserved. | Privacy Policy / GDPR
PhaseWare on Twitter
PhaseWare on Facebook
PhaseWare on LinkedIn
PhaseWare on YouTube
PhaseWare on Instagram