Web-based customer service software by PhaseWare provides all the features you need for reduced call volumes and increased resolution times.
Set up automated notifications for SLA deadlines, external journal entries, ticket reassignment, and ticket escalation.
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Set up automated notices to customers when there are changes to their tickets. Be it updates, resolution, or closure, etc.
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Make your customer service software environment your own with extensive customization capabilities.
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With PhaseWare's Tracker and the Event Engine products you can automate tracking and resolution of customer service problems in order to reduce your agent's workload. Automate everything from ticket handling and distribution, alerts and notifications, and even email communication based on custom parameters.
Leave the heavy lifting of email management to your customer service software. PhaseWare offers an e-mail integration that allows the system to store and manage emails in an organized manner that is easily viewable by any agent. No more information falling through the cracks.
PhaseWare offers the optional Self Service Center (SSC). SSC is the self service portal for your customers to submit incidents, find answers to common problems, get downloads, and much more. The SSC is also customizable to match your brand. Make sure your customers have a way to get customer service 24/7/365.
Using advanced reporting features like Dashboards and widgets, our software gives your team real-time visual reporting at any given moment.
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Part of the knowledge-base feature set, download manager allows for the addition, editing, and removal of downloads available to your customers.
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Both Tracker and Self Service Products can be accessed on your and your customer's mobile devices via native mobile apps. Great customer service anywhere.
Learn More ›If you think PhaseWare would be a good fit for your company or organization, please feel free to contact us. A friendly member of our team is only a click away.
