PhaseWare - Increasing the Customer Support Experience!
Maintaining (and hopefully increasing) customer satisfaction, retention and growth has become more critical than ever.
The support team's interaction with customers is a key influence on losing or keeping a customer. Gartner reports highlight that "...customer experience and customer service are cited by CIOs as key business factors that will drive decision making during the next 24 months... any negative shift in the economic picture will exacerbate this focus because customer retention will require greater scrutiny. The loss of a profitable customer, or potentially profitable customer, is expensive and preventable."
Once registered you will receive an email confirming your registration with information you need to join the Webinar.
System Requirements
PC-based attendees
Required: Windows® 2000, XP Home, XP Pro, 2003 Server, Vista
Macintosh®-based attendees
Required: Mac OS® X 10.4 (Tiger®) or newer