Retargeter Mobile Customer Support|PhaseWare Tracker

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Tracker Mobile

Smart Phone Access!

Key Benefits

  • Scan lists of incidents
  • Find the responsible agent
  • Retrieve customer contact information
  • Review priorities and severities
  • Read and add journal notes and entries
  • View the full incident description

Access the information you need from your Smart Phone for quick check-ins on high-priority issues, to close out tickets, and to keep up-to-date.

We wanted to bring more choice to the small and medium business. Now Tracker implementation models include on-premise, web-based, and mobile.

We know that small business clients, in particular, often perform many functions and require a way to keep in touch about product and service issues while away from their computers.


 

Quotes

"The excellent support in automating our customer service and technical support records has been invaluable. PhaseWare fills a definite need for businesses that are positioned for growth and want to combine efficiency and customer service. PhaseWare helps FSR sales, technical support and operations work more efficiently and productively together. PhaseWare Tracker help desk software will be a major factor in FSR’s success, helping us to stay on track with great customer service and technical support."

Leslie Carle Friedrich
President
Friedrich Software Resources

More Quotes