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The Right Solution
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STEP 1: User Management
STEP 2 (Part 1): Department Setup
STEP 2 (Part 2): Department Setup
STEP 3: Setting Up Lookup Tables
STEP 4: Setting Up System Settings
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STEP 6: Email Templates
STEP 7: Mail Checker Setup
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STEP 1: The Basics
STEP 2: Working with Incidents
STEP 3: Managing the Incident Screen
STEP 4 (Part 1): Working with Journal Entries
STEP 4 (Part 2): Email Functionality
STEP 5: Merging Incidents
STEP 6: Promoting Incidents
STEP 7: New Customer Entry
STEP 8 (Part 1): Managing Tracker Windows
STEP 8 (Part 2): Alerts
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STEP 1: How to Login
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The Right Solution
The PhaseWare Suite of Products is the Ideal Solution For:
Customer Service
- support external customers
Help Desk
- provide service to internal departments, customers, or staff
Complaint Management
- address complaints and resolve disputes
Knowledge Management
- maintain a searchable repository of articles, documents, and more
Regulatory Compliance Management
- create and maintain easily retrievable records
