PhaseWare provides the most efficient, affordable, and scalable customer service/support management software in the industry. With PhaseWare customer support software, you can automate and track all phases of the service desk life-cycle from incident submission to resolution while reducing the cost of operations. Learn More
The key driver of PhaseWare's help desk management solution is automation of incident management. Our solution tracks the entire incident life-cycle including resolution and closure of trouble tickets. Additional self-service options with knowledge management capability increase the QoS for end-users while decreasing the load on the help desk. Learn More
PhaseWare’s features focus on the specific needs of the complaint from the simple request for information to complex issues requiring two-way communication. Every step and interaction is tracked, timed, and classified until the issue is resolved with multiple opportunities of providing status and feedback to the customer. Learn More
PhaseWare’s knowledge management solutions empower customers and service professionals with a comprehensive repository of customer information and issue solutions. With a rich set of self-service features including natural language search and result ranking capability, PhaseWare's knowledge management software promises true service differentiation. Learn More
The ability to maintain easily created and retrievable records is key to regulatory audits and compliance with standards. Quick turnaround is mandatory when questions arise about quality of the data within the EMR/EHR software. PhaseWare provides an ideal solution focused on the need for accurate and complete records. Learn More
PhaseWare’s issue tracking solution will improve your agents' productivity and performance by providing a single interface for managing all user information, prioritizing cases, documenting case histories, researching solutions, managing tasks and alerts, escalating cases, and monitoring performance. Learn More
Use PhaseWare’s mortgage solution to close the gap between e-mail and your LOS. Use simple tools that will improve on your company’s communication, follow-through, and workflow management. Increase efficiency, visibility, and automation with a completely configurable solution that works for you. Learn More
Manage incidents, customers, contacts, and knowledge base. Interact with customers and contacts via e-mail, web, phone, or live chat. Learn More
Automate incident changes, e-mail, SMS, alerts, reporting, customer updates, and other processes. Manage outgoing and incoming e-mail and more. Learn More
Provide a customer web portal where your contacts can submit incidents, interact with agents, view FAQs, solutions, forums, documents, and more. Learn More
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