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	PhaseWare solutions
	»	Incident/call management
	»	Workflow and task management
	»	Quick incidents
	»	Incident projects
	»	Auto escalation
	»	Customer management
	»	Inbox monitoring that turns emails into incidents
	»	Customer email notification
	»	Problem and known error management
	»	Knowledgebase
	»	Asset management
	»	SLA management
	»	Billing management
	»	Reporting with end-user report designer
	»	User-customizable screens