Tracker Information Screen

Overview     Customer Information      Information Screens      SLAs Tracking      Billing & Support Package Tracking

Centralized Customer Information Access & Availability Service Level Agreement Performance Snapshot Operational Efficiencies: Dynamic, & Faster access to Customer Information Get an Instant Summary View of Customer Information

Tracker’s pop-up information screens give you instant access to relevant information for customers and contacts. You can access information screens quickly from multiple places throughout the application, including the incident screen after you select a customer or contact. You can also launch other functions and screens from the information screen, including incident history, new incident and main customer entry.

Key Features:

Incident information, including current number of open incidents, number of incidents in the last 30 days and average number of incidents a month over the last six months.. Product purchase history, including product license numbers. A more detailed component listing, including component part and serial numbers that comprise a product. Contact listing, including details on each contact. Location listing, including details on associated contacts. Billing information, including billable work in the last 30 and 90 days, any unbilled incidents, active support packages by product or component and whether customer has exceeded any support allowances. Service-level information, including 30-day and 90-day response and resolution success rates cumulatively and by support package.