PhaseWare Tracker

- Simple, Flexible & Comprehensive Support Management

  

360º view of Customer Information, Incidents & Issues Efficient Tracking, & Management of Issues, Workflows, Billing/SLAs SLA Compliance Management Simple, Powerful & Cost Effective Actionable path to Service issue Resolution Increased Operational Efficiencies & Reduced Support Costs

PhaseWare Tracker is a powerful, affordable customer-support and help-desk application built on Microsoft industry standards. Tracker is ideal for external help desks and customer support groups with incoming calls, internal help desks supporting applications in outlying locations or offices, and businesses with complex products and services that require ongoing customer interaction.

Whether you have three representatives or 300, Tracker gives you sophisticated tools that were once only affordable for Fortune 1000 companies.

To help you create a unique customer experience, Tracker lets you:

View detailed customer information with the click of a button. Efficiently manage incidents, trouble tickets, and work orders. Determine historical trends and analyze recurring issues . Provide fast, easy, and efficient service and trouble resolution. Track service level agreements.

We offer Tracker in a client server license model and a hosted ASP model to give you even greater financing flexibility.