PhaseWare Tech Web

Overview     Features & Benefits

Efficient & Expedited Customer Service Cycle Visibility to Customer Incidents until Resolution Operational Synergies & Employee productivity gains Higher Customer Satisfaction levels and QoS

Built as an interactive, web-based portal for service professionals in the field or away from their desks, Tech Web enables authorized employees to security access the PhaseWare Tracker application and Knowledge Base from any Internet-enabled PC - 24x7 - by simply using a web browser.

Once logged on to PhaseWare Tech Web, service staff can immediately manage all incidents and contact information they are authorized to work on just as they can in PhaseWare Tracker. Knowledge Base access is seamless from any web browser.

Key Features:

Remote access to customer information, service issues & incidents Stay on top of high priority issues - Manage Service tickets from any where: Create/update/close customer issues. 24x7 Real-time access to solution Knowledge Base

In today’s customer service environments, remote access and 24x7 information availability are pre-requisites for providing sustained service quality. PhaseWare TechWeb enables customer support operations with these capabilities for a higher customer satisfaction levels and operational efficiencies.