PhaseWare Self Service Center

Overview     Features & Benefits

Empower your customers through Pro-active Self-service Reduce service handling times and deflect interactions Increase agent productivity and Operational efficiencies Synergize service desk with 24x7 Knowledge Base

Self Service Center is a secure web portal that enables your customers and employees to:

Log trouble tickets. Check the status of existing trouble tickets Search the Knowledge Base for self help.

Through a password-protected portal, Support managers and executives can view location-specific or companywide service ticket information and reports—instantly. Self Service Center provides your customers a fast, easy way to submit tickets and receive up-to-date information - thus enhances your quality of service to a new a level.