PhaseWare Event Engine

- Flexible Service Automation

Overview     Features & Benefits

Automate compliance checks & SLA tasks through alerts and thresholds Automate End-to-End Customer Service through pro-active Management Gain efficiencies through auto detection & auto-escalation of high priority issues Pro-actively monitor & track critical customer issues for improved QoS

PhaseWare Event Engine takes customer service to a whole new level. Event Engine is a powerful event management solution for proactive monitoring and management of customer service requests for complex Service Delivery environments.

Event Engine works with PhaseWare Tracker as an integrated solution to monitor your customer data and activities for automated actions.

Key Features:

Auto-escalation of high-priority customer tickets. Automated management of trouble tickets Create/update/close customer issues. Stay on top of SLA violations - Automatic alerts Automated reporting capabilities on trouble ticket activities Customizable and Inexpensive

Today’s customer service environments are focusing on automated event management systems for operational efficiencies and faster service cycle time. Event Engine enables you to increase internal efficiencies, reduce operational costs for superior Quality of Service (QOS)