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Customer Service Management

KEY BENEFITS

PhaseWare's Customer Service Management Software is a comprehensive help desk and customer support management solution.

Our software is scalable to any size business or enterprise.  

PhaseWare's incident management software has the all the sophisticated features previously available only to the largest enterprise yet has an affordable price.

  • Track trouble tickets
  • Automate escalation, alerts, and email responses
  • Monitor SLAs  (service level agreements) 
  • Provide self service
  • Create a knowledge base
  • Be social with live, integrated chat or create a forum for your customers

PhaseWare software will grow with your business, integrate into many other applications, mold itself to your needs, and is simple to use. Just what you and your customer support agents need.

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Customer Quotes

" Support and their customer service is excellent. Overall this has helped our company a lot. Most of our tech calls can't be deflected although we are deflecting some, however what has helped us the most is the tracking and organization of support tickets. -Ryan, Hands On Technology inc."

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